Exceptional customer care delivering fast, efficient engineering and support services

Customer care is the fundamental force behind each and every Haste product. We believe that regardless of the service provided, the end customer must be satisfied that the completed task was well executed and delivered with sincere care and understanding.

Haste Ltd was formed over 25 yrs ago, and now employs engineers & customer care staff throughout the UK, ensuring our services can be deployed nation-wide.  Unlike most contractors in this sector, we have adopted a permanent staffing model, a key factor in maintaining the high standards we demand. Our full-time staff include – customer care teams, electricians, gas safe engineers, appliance repair engineers, alarm & cctv engineers, gate & door automation engineers & metering engineers.

Together, we provide 24/7 emergency and planned services to the domestic market as well as the UK’s energy market participants. Delivering electrical and gas engineering services, as well as welfare focused services such as ‘Customer Care Vehicles’ and back-up generation.

SSEN Rising Mains – Crieff

Dear Haste Team
I wish to place on record my sincere thanks to Sam, Kyle, Syd and Jason for arriving well on time in order to install new cables for the SSE job in Burrell Street. The team were so professional in carrying out the work and I appreciated the fact that they only carried out the necessary work with my knowledge and our collective agreement. This team of men were very efficient and they left my home very clean. I also appreciated the fact that they wore masks during their time here as I asked them to do so because they were in my B&B.
I therefore ask that you let this particular know of my appreciation. Thank you Haste.

Network Fault – BA10

Customer said you were amazing Chris, so professional and helpful, said we should be proud of our engineers doing such an amazing job!

 

Network Fault – SM6

We just wanted to say cheers for yours and Haste’s help – the service has been quality thank you.

Network Fault – FY8

Dear Haste Customer Care,

As promised. As a matter of courtesy I would like to appraise you that the items returned from your repair centre have been installed into their original sites and are all working perfectly! Thank you!

Also I’d like to thank your agent, Rob, whom returned the items yesterday as a true gentleman and someone who you could trust immediately; a lovely man that nothing was too much trouble.

Network Fault – FY8

Dear Haste team,

Please may I offer my kindest thanks for your help & advice during this situation. I would also like to express my thanks for your operative, Peter, who was kindness itself, very respectful & totally professional! I would like to mention him for all that he attempted to do, he went the extra mile and this is very much appreciated!

Once again a massive thank you, you’ve all been very sympathetic and understanding to our situation!

Network Fault – HP14

Customer called in to say a special thank you to me, Rob, Lauren and Jonathan for all of our help and is very happy with our work.

Network Fault – BL8

Hi , your engineers attended our village last week after the storms had caused an outrage with the electricity supply.

They did a wonderful job and it was a pleasure to have them on our property ……… we would like to thank you for an excellent service .

Network Fault – BN24

Just had a phone call from this gentleman thanking us for all our work. He especially wanted to thank Rob for his communication and helpfulness in the office and Dawid and Frank for being so good on site. Said he was very happy and would recommend us to anyone.

Network Fault – DD6

Can I just say, your company really does deserve credit. You have all been so calm and helped every single one of us out. We can’t thank you enough. What you do for us to get us back to normal is so efficient and you all really deserve praise. The engineers that came yesterday, they were also really lovely and kept us at ease the whole time We thank you for what you have done, my wife is disabled and for us it was like the end of the world, but you just kept us calm the whole time. Thank you

Network Fault – FK13

Thank you, thank you, thank you to all the Haste engineers and SP staff who have worked relentlessly to ensure our power supply and electrical appliances are now working properly again.
I was really pleased at your response to my last email which has now resulted in not only my outside lights being replaced and my cooker hood working again, but also in the street lights again lighting up the street. Thank you to Kieron, Robert, Jonathan, Kie, Pieter, Adrian, John, Anthony, John, Adrian, Alex, Tom, Gaz and Liz for your hard work, your cheery and respectful manner, especially in view of my husband’s terminal illness. I think I met a number of people in your team. My apologies if I have missed anyone out. I am now looking forward to getting our solar panels functioning again too. Thank you one and all.

Network Fault – Milton Fields

We are very grateful to Haste for the excellent service we received when there was a power surge in Milton Fields.

Welfare for UK Power Networks – Bumpstead

We had a planned power cut and the company sent round a truck with tea, coffee, food!!! And charged my phone as I’d forgotten about this. Kate the lady who come to ask if we needed anything was so helpful and delightful. What a wonderful service. I can’t tell you how much I appreciated the coffee and having my phone charged. Brilliant service.

Network Fault – Cross Keys

Dear Sir/Madam

I wanted to let you know, what a great asset you have in Billy. Billy attended our home and was extremely polite and professional. Billy went the extra mile to ensure we had power in our home. If all your staff are like Billy, you are one lucky company!! I have never met a nicer, professional tradesman as Billy and probably never will.

Network Fault – DD9

Good afternoon, I am writing to commend the work carried out by your Engineer, Kieran, as detailed below at my property yesterday and today. Obviously we are glad to have lights and TVs working again, but I would say that Kieran’s service went above and beyond the norm. He was tidy, courteous, polite, COVID aware and most of all, extremely competent. Communication was easy and he kept me informed of what was going on and when he would return. To have this carried out, not only in a pandemic but in snow storms and blizzard conditions at that time of night is commendable. He left my house after 8.30pm last night and was going to another customer job. Many other companies would not even permit a call-out in such conditions and at that time of night. Please pass on my thanks and positive feedback to Kieran

STORMS – Staines upon Thames

Hi Tina,

Just following up to say a huge thankyou for the support both yourselves in the office and the team in the field have provided to us through the extended outage we have suffered. The professionalism, knowledge and communication the team have demonstrated has been of massive value and re-assured us all that we were in safe hands.

Once again thankyou.

 

Network Fault – Withington

Hello,

Just had the message passed through regards Billy and his recent visit to Withington In Herefordshire.

I would just like to back up the sentiments of our customer regarding Billy.

From the minute he jumped out of his vehicle nothing was too much trouble.

After his preliminary safety checks and paperwork etc Billy was straight into assisting our customers, his professionalism can’t be questioned.

I did have him completely out of any logical order visiting properties, but in an effort to assist our more vulnerable customers, he just cracked on and completed the task in front him efficiently.

After a very busy weekend for the staff from WPD, Billy set out to make this job as easy and trouble free for us as possible.

Please ensure Billy is thanked for his efforts, and he would be very much welcomed back to assist in the future.

Cheers Billy!!

Jim Green

Technician.

Overhead East Hereford.

Network Fault – B63

Can I firstly thank yourself, your engineer Rob and his young colleague for all your help yesterday. They managed to get our Central Heating up and running in a very efficient manner and it is lovely to be warm again!

Network Fault – SP6

Just wanted to say how helpful Darren was and how impressed I was with his professionalism to the job in hand.

Recent Customer Feedback

Electricians

Planned works plus we operate an emergency service 24/7 - 365 days a year

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Appliance repair & maintenance

80% of affected appliances can be repaired in our Mobile Workshops.

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Gas Safe Engineers

Uk wide coverage. Planned or Emergency works

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Welfare Vehicles

Customised emergency or planned welfare provision

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Investigations

We provide evidence for insurance and fraud claims.

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Isolation Switch Installation

Installation of isolators after your electricity meter.

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Our Staff

We work at every level across multiple organisations, read our stories here.

Jessica

Northern Operations Manager I manage the customer care and operations of 2 departments. I’ve worked for Haste for nearly 14 […]

Molly

Network Incident and Customer Care Manager I ensure we give the highest quality of customer care possible, booking appointments, making […]

Anthony

Coalville Emergency Response Manager I look after the electricians, gas engineers, customer care, workshop and buyers to ensure we can […]

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