Emergency and planned work

Emergency and planned work

We understand that in an emergency – electrical or gas – a quick response is essential. But we also understand that higher speed shouldn’t mean lower quality. That’s why we pride ourselves on bringing the same levels of customer service to our emergency work as to our planned services.

Haste staff are highly-skilled, efficient and flexible – and therefore always ready to respond to client emergency requirements. Where appropriate they can also be part of planned response operations, giving you the benefit of further expertise and support to handle challenging circumstances.

Emergency Response
We operate seven days a week including bank holidays, with a team of Electricians, Appliance Repair Engineers, Metering Operatives and Gas Safe Engineers always ready to respond.

When a fault is reported a team is normally on site within a few hours.

Initial customer care on site
All Haste staff understand the importance of good communication, as part of outstanding customer service. We communicate with all clients and customers when we’re on the way.

When arriving on site for voltage incidents, our operatives check all wiring is safe before power is restored. The operative will then identify affected appliances, organise repairs, log all details and at all times reassure customers. 80% of affected appliances can be repaired either in our Mobile Workshops or at one of our regional offices, and are typically returned within 72 hours. The same level of service is applied to all our Emergency Response works.

Restoring normality
Our primary goal is to achieve complete customer satisfaction. Our operatives are trained to take great care when working in or around any customer’s property. All our vans are equipped for reassurance – carrying bubble wrap and protective covers alongside other essential resources.

Any returned items are always set up for the customer. We work to return customers to normality within the shortest possible time, minimising disruption and inconvenience.

Customer satisfaction
Our average voltage incident turnaround is two-and-a-half days, with some other services completed on the day. Following each fault response we provide a reassurance call to the customer, and carry out a satisfaction survey which we then feed back to Haste staff and the client for assessment.
Our team aims to be punctual, courteous and efficient while always maintaining the highest standards of work and safety. In an emergency, we’re there with the utmost urgency – while never losing sight of customer service.

Planned Works
Our planned works cover all the same areas as our emergency response works. Planned works can range from simple appointments with customers, to planning works with clients in advance to facilitate joint efforts on site.

With planned work we strive for accuracy and efficiency across every aspect of the job, from the smallest engagement to larger scale undertakings. We always apply sound planning methods, offer pre-visits, consider material requirements and provide detailed quotations, specific risk assessments and method statements, plus drawings when appropriate. We plan and implement what is required every step of the way for every project, so you can leave the details to us and focus on getting the job itself done.

Commercial properties can be dealt with as easily and efficiently as domestic properties. Ultimately our services are versatile and high-quality, and we’re ready to adapt them to suit your requirements.

Haste can provide an Emergency Response service for:

  • Voltage incidents affecting domestic and commercial premises
  • Metering point damage (maintenance or interference)
  • Sub – rising mains cable damage repair or replacement
  • Gas boiler repairs
  • Gas meter points
  • Emergency call outs
  • Customer support vehicles for power outage or other loss of utility services.

The service was super efficient and all the engineers and telephone staff were extremely helpful and supportive.

Milton Fields Resident